Frequently Asked Questions

Q1) What is Spectrum Training and Exam Portal? 

 Ans : Spectrum Training and Exam Portal is a One-stop shop for Exam booking for agreed vendors to book exams for the selected technologies.

Q2) How do I find exams?

Ans : After login go to Menu : Exams >> All Exams

You can use the filters to sort exams by Exam Provider and by Exam track.

Q3) How do I book an exam ? 

Ans : Follow the below steps to book an exam on Spectrum Portal (For Red Hat & People Cert):

-> Choose an exam ( You can search exam based on Name/Code/Keywords)

-> Click on “Book This Exam” on exam page and fill the requested details followed by payment.

-> If exam booking done successfully, a dialog box will display “We have received your exam preference. Please proceed to pay to confirm booking”, followed by an email notification.

-> User follows the payment link in the email and proceed towards payment .

-> Notification from Payment gateway about payment success.

-> Post successful payment, the exam voucher code/Eligibility booking confirmation email will be shared with the user via email within 48 working hours from vendor.

-> Post exam user should login to the spectrum portal and upload the result on the corresponding exam page under “My Exams”

-> Post confirmation, refund will be initiated for the passed user.

-> Once the refund process is initiated, the fee amount is refunded within 3 WDs 

-> View the exam details under “My Exams”

Follow the below steps to book an exam on Spectrum Portal (For NON Red Hat & People Cert):

-> Choose an exam from exam list ( You can search exam based on Name/Code/Keywords)

 -> Click on “Book This Exam” on exam page and fill the requested details followed by payment.

-> Post successful payment, the exam voucher code will be shared with the user via email within 48 working hours.

-> User uses the exam voucher code to book the exam with exam provider.

Q4) How do I apply for refund exam ? 

Ans :-> Post exam user should login to the spectrum portal and upload the result on the corresponding exam page under “My Exams”

-> Post confirmation, refund will be initiated for the passed user. Once the refund process is initiated, the fee amount is refunded within 3 WDs 

Q5) Do users have a time frame to book their exam slots?

Ans : All Users have a 25 day window to choose their preferred exam slots.

Q6) Until when can I upload my exam result post my examination?

Ans : Users can upload their exam result within 28 days from the day their exam booking is done on Spectrum Exam Portal.

Q7) How many payment options do I have?

Ans : Credit Card, Debit Card, Net banking & UTI : We recommend to use the ericsson approved payment method

Q8) I’ve booked my exam and paid for the same successfully. How do I know which slots have been booked from my provided preferences?

Ans : The user will be updated through an email notification. User can also go to My Exams to view these details.

Q9) How do I get the invoice for my payment?

Ans : Upon successful completion of a payment transaction, the users should receive the corresponding invoice over an email. The same can be viewed under My Exams.

Q10) I have passed my exam. When will I receive my exam fee refund?

Ans : Upload exam result on spectrum portal. Once verified, refund will be initiated and the fee amount is refunded within 3 working days.

Q11) The exam which I want to appear is not listed?

Ans : Please get in touch with your L&D team aligned with your Business Unit.

Q12) Can I book multiple certifications at one time?

Ans : Yes you can but payments for each exams would have to be done individually.

Q13) For any other support/queries please contact –

Ans : Email: support.ericsson@spectrumme.com & ecloud@spectrumme.com 

Phone Number: 022 61934800.

Q14) When is try to book the exam i am getting error message saying "You don’t have pre-approval for this exam. Kindly check internally and get the required approval. Thank you." 

Ans : If you are getting above error message , either you don't have the approval for the exam or you already have done the reservation ( please check the same under Menu Exams --> My Exams  ).